DramaMint Platform

Privacy Policy

Last updated: 23rd of March 2026

Welcome to our Privacy Policy (henceforth ''this Policy'').

This Privacy Policy applies to the services provided by DramaMint (hereinafter the ''Platform'') and describes how Nerqis Ltd ("Nerqis," "we," "us," or "our") being the owner of the Platform, collects, uses, stores, shares, and protects your personal information exclusively in compliance with the principles of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR"), the applicable Cyprus legislation as amended from time to time and any other legal and/or regulatory obligations. Nerqis Ltd acts as the data controller for personal data processed through the DramaMint Platform.

We only collect personal data that is necessary to operate the Platform, process purchases, deliver content, and comply with legal obligations.

We do not collect data unrelated to app functionality, and we do not rent or sell personal data to 3rd parties, except as listed below. Payments made through the Platform are processed through the Apple App Store and Google Play Store, which process such transactions under their own terms and conditions. Nerqis does not store or process payment card information.

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

You have the right to access, review, update, or request deletion of the personal information you have previously provided. To make changes to your personal information, you may contact us directly by email or update your details by logging into your account.

This Privacy Policy applies only to the data collection and processing activities conducted on this application and does not apply to any data collection or processing activities carried out by third-party websites, applications, or service providers (Apple App Store and Google Play Store). Please note that when you interact with such third-party websites or applications, you may provide them with your personal information, and those third parties may have different privacy policies and practices. We encourage you to review their privacy policies to understand how they handle your personal information.

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Platform.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering for an account, as well as certain information that may be collected automatically when you access and use the Platform or obtained from other sources described in this Privacy Policy. ''Personal information" is understood as all data that relates to an identifiable human being whose identity is apparent, or can reasonably be inferred, from the data. The Platform does not collect sensitive biometric identifiers and does not access biometric data stored on users' devices. To use our services, we may have access to the following categories of personal data:

Personal details:

We collect certain contact information necessary to create and manage your account, such as your email address and authentication credentials.

Where SMS-based verification is used to confirm account access or security actions, users may be asked to provide a mobile phone number. Such phone numbers are transmitted to the relevant third-party messaging provider solely for the purpose of delivering verification codes. Nerqis does not intentionally retain users' phone numbers within the Platform's core systems beyond what is necessary for verification, security, compliance, audit, or the operation of the relevant third-party service.

Payment Details:

Payments made through the Platform are processed exclusively by third-party payment service providers, including but not limited to Apple (App Store / Apple Pay), and Google (Google Play). Nerqis does not collect, store, or process any payment card data, including credit or debit card numbers, security codes, or other banking credentials.

All payment card information is entered directly into the systems of the relevant payment provider and is processed and stored by those providers in accordance with their own privacy and security policies and applicable payment industry standards (such as PCI-DSS).

Nerqis may retain limited internal transactional information, such as subscription status, internal purchase identifiers, and payment confirmation records, solely for the purposes of account management, service delivery, access control, accounting, and internal reporting. Such information does not constitute payment card or banking transaction data.

Purchase information:

This includes limited transactional records associated with purchases made through the Platform, such as subscription status, purchase confirmations, internal transaction identifiers, and records of products or content purchased or accessed.

These records are maintained for service operation, access management, customer support, and accounting purposes. Nerqis Ltd does not store payment card numbers, bank account details, or other financial payment credentials. All payment processing is carried out by authorized third-party payment providers.

Account & Profile Information:

We collect information you provide when creating or using your account, such as profile names, icons, feedback, watchlists, saved items, and account settings.

Biometric Authentication:

The Platform does not collect, process, or store biometric data. Where users choose to enable biometric authentication features available on their device (such as Face ID, Touch ID, or similar technologies on iOS or Android), these authentication mechanisms are handled entirely by the device's native operating system.

Nerqis Ltd does not receive or store biometric identifiers, facial recognition data, fingerprint data, or other biometric information. Biometric authentication is used solely to facilitate secure access to the user's account on the device.

Usage Information:

We collect information regarding how you interact with the Platform, including playback activity, choices made in interactive content, viewing and episode history, search queries, app interactions, browsing behaviour, saved content, follow activity, and transaction-related activity. We use this information to understand user interests, improve the Platform, personalise content recommendations, and support service functionality.

Video Content Hosting and Delivery

The Platform allows creators to upload and distribute video content to users. Nerqis does not store video files on its own servers.

All video content available through the Platform is hosted and delivered through a third-party content delivery and video infrastructure provider, Bunny.net (https://bunny.net/).

Video files are processed and encoded by this infrastructure provider for secure streaming and delivery. As part of the Platform's content protection measures, videos may also include watermarking containing the Platform name and the creator's first and last name in order to discourage unauthorized redistribution.

Nerqis maintains only the platform-level information necessary to manage content access, creator accounts, and platform functionality. Video files themselves are not stored on Nerqis's internal systems.

Tracking Technologies, Analytics and Device Storage:

The Platform currently operates primarily through a mobile application. In that context, traditional browser cookies may not be used in the same way as on a conventional website. However, the Platform does use certain analytics, diagnostics, monitoring and storage technologies in order to operate, secure, maintain and improve the Platform and the services made available through it.

Such technologies may include, without limitation, software development kits (SDKs), log files, local storage, device-side storage mechanisms, and similar technologies made available through the operating system, application environment or integrated third-party services.

In particular:

Google Analytics may be used to collect and analyse information relating to how Users interact with the Platform, including usage patterns, engagement metrics and other aggregated or technical analytics information, in order to better understand usage of the Platform and improve its performance and functionality;
Sentry may be used for crash reporting, error monitoring, diagnostics and performance monitoring, including the detection, analysis and resolution of bugs, technical issues and service interruptions; and
localStorage or similar local or device-side storage mechanisms may be used to support the functionality, security, preferences, technical settings and performance of the Platform.

These technologies may process technical and usage-related information, which may include device information, log data, identifiers, events, interaction data and similar information necessary for the relevant purpose. The Company does not use such technologies for behavioural advertising unless expressly stated otherwise in this Privacy Policy.

If and when a web-based version of the Platform is launched, the Company may also use browser cookies and similar web-based technologies. In such case, this Privacy Policy and any related Cookies or Tracking Technologies Notice shall be updated accordingly to reflect the technologies then in use and any applicable consent requirements.

Device and Technical Identifiers:

We may also use third-party monitoring and diagnostic tools to maintain platform performance and stability. These tools may process limited technical data for error detection, debugging, diagnostics, security and system performance monitoring. Nerqis does not use such technical information for targeted advertising, behavioural advertising, or marketing profiling. Any such technical information is processed only to the extent necessary for the operation, maintenance, security and improvement of the Platform.

Clipboard Usage:

The Platform does not automatically access or monitor the device clipboard. Clipboard data is accessed only when a user intentionally pastes content into an input field within the application (for example, when entering a referral code or invitation link).

The Platform does not collect, store, or transmit clipboard data beyond what is necessary to process the content pasted by the user.

Communications:

We collect the content of your communications with us (e.g., support chats, calls, surveys) and information about messages we send to you, including how you interact with them.

Accounts Connected Through Other Services:

You may access DramaMint by linking an external account, such as a social media platform or an Apple account. When you choose this option, we receive limited information made available by that service, which may include your display name, contact email, profile image, or a unique account identifier. This information is used to set up or authenticate your DramaMint account, enable account-based features, and help maintain account security.

Publicly Available Information:

In limited cases, we may receive information that users choose to make publicly available in connection with their creator profiles or content published through the Platform.

Information Shared by Others:

We may receive information relating to you from third parties, such as when another user references you in a message, submits feedback or a report that involves you, or provides your contact details to us for communication or support purposes.

You may choose not to submit this information; however, without it, you will be unable to access our services or certain features of the Platform.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. In addition, text message opt-in data and consent information are excluded from any sharing and will not be disclosed to third parties.

Advertising:

The Platform does not currently display advertising and does not engage in advertising-based data processing, behavioral advertising, or advertising profiling. Nerqis does not collect or process personal information for the purpose of ad targeting or marketing analytics.

If advertising or advertising-related features are introduced in the future, this Privacy Policy will be updated accordingly. Where required by applicable law, users will be notified in advance and asked to provide consent before such processing takes place.

2. How We Use Your Personal Information

We process personal information only where permitted under applicable data protection laws. Depending on the circumstances, the legal basis for processing may include:

performance of a contract where processing is necessary to provide the Platform services;
compliance with legal obligations;
our legitimate interests in operating, maintaining, improving, and securing the Platform, provided such interests are not overridden by your rights and freedoms;
your consent, where required by applicable law, including for certain marketing communications

We use your personal information to provide, maintain, improve and operate the Platform and communicate with users, as well as to communicate with you. This involves using the categories of personal information outlined above for the following purposes:

To provide and personalize our service

We use your information to create your account (either as user or as creator) and profile and to deliver our service and recommend content tailored to your interests. This includes optimizing features, presenting recommendations in ways that suit you, and localizing certain content based on regional availability or licensing restrictions. Also to process transactions and payouts, Personal information used for this purpose includes: personal details, account/profile information, purchase history, usage data, technical diagnostic information necessary for platform functionality, and communications.

To operate and manage our business

We process payments and transactional communications (e.g., subscription confirmations or account updates), support network troubleshooting, respond to inquiries, and assist with operational requests like password resets. Personal information used for these purposes includes: personal details, payment information, purchase history, account/profile information, usage data, technical diagnostic information necessary for platform functionality, and communications.

Technology Development and Research.

We use information to advance and refine our technologies, including improving system functionality and performance, such as our automated models and algorithms.

We also evaluate usage trends and generate analytical insights to better understand how the Platform is used, allowing us to enhance our features, products, and overall service experience. Personal information used includes: personal details, payment information, purchase history, account/profile information, usage data, technical diagnostic information necessary for platform functionality and communications.

To send marketing and informational messages

We may send news, promotional content, updates about new features, special offers, or marketing messages on third-party platforms. These communications may be personalized to your interests. You can manage your preferences in the "Communication Preferences" section. Personal information used includes: personal details, account/profile information, purchase history, usage data, technical diagnostic information necessary for platform functionality, and communications. These communications are sent directly by Nerqis and do not involve advertising networks or behavioral advertising.

For safety, security, and fraud prevention

We secure our systems, protect our business, and investigate or prevent prohibited or illegal activity and other technical issues. Personal information used includes: personal details, payment information, account/profile information, usage data, technical diagnostic information necessary for platform functionality, and communications.

To comply with the law and enforce our Terms of Use

We may use your information to satisfy legal or regulatory obligations, including but not limited to responding to lawsuits, damages or investigations, within or outside of your jurisdiction, respond to legal requests, protect rights and safety. Personal information used includes: personal details, payment information, account/profile information, usage data, technical diagnostic information necessary for platform functionality, and communications.

3. Who We Disclose Personal Information

3.1 Sharing with Business Partners

In limited circumstances, we may work with trusted third-party service providers that support the technical operation of the Platform. To operate the platform and comply with this Privacy Policy, we may share limited personal information with the following categories of partners, only where necessary:

Service Providers and Payment Processors

We work with third-party vendors to support essential business operations, such as data analysis, cloud hosting and IT support, email delivery and customer service, payment processing, SMS-based verification and authentication, and fraud prevention and security monitoring.

These partners may access personal information only to the extent required to perform services on our behalf. We contractually require them to handle such data in a manner consistent with this Privacy Policy and to use it solely for the purposes we specify.

Payment Processing Providers:

Payments made through the Platform are processed by independent third-party payment providers, including but not limited to Apple App Store and Google Play Store. These providers collect, process, and store payment card information directly within their own secure systems. Purchases are made via the app marketplaces, which process the transaction under their own terms.

Nerqis does not receive, store, or process users' credit card numbers, debit card numbers, or other payment credentials. The Platform only receives confirmation of successful transactions and limited transactional metadata necessary to activate subscriptions, provide purchased content, maintain internal records, and perform accounting and reporting functions.

We may also use third-party monitoring and diagnostic tools to maintain platform performance and stability. These tools may temporarily process limited technical data strictly for error detection, debugging, and system performance monitoring. Nerqis does not use such technical information for targeted advertising, behavioural advertising, or marketing profiling. Any such technical information is processed only to the extent necessary for error detection, debugging, diagnostics, security, system performance monitoring, and the operation, maintenance and improvement of the Platform.

SMS Verification Providers:

Video infrastructure provider (Bunny.net) for video hosting and content delivery.

Content moderation measures implemented by the Platform, including account restrictions, content removals, or user bans, relate to platform access and usage policies. Such moderation actions do not imply that video files are stored locally by Nerqis, as video hosting and delivery are handled through the third-party video infrastructure provider described above.

3.2 Sharing in the Event of Merger, Sale or Other Business Transactions

In connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer personal information provided the receiving party agrees to respect your personal information in a manner that is consistent with this Privacy Statement. We may disclose your personal information in such instances for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable promotions; to send marketing and informational messages; for safety, security, and fraud prevention; and to comply with law and enforce the Terms of Use.

3.3 Sharing for Legal Reasons

We may disclose personal information to law enforcement bodies, regulatory authorities, courts, or other governmental entities when required to do so under applicable laws or regulations, or when necessary to meet our legal responsibilities.

In addition, we may share personal information with such authorities when we determine that doing so is reasonably necessary to:

comply with legal requirements, proceedings, or official requests;
uphold and enforce our Terms of Service and other applicable agreements, policies, or guidelines, including investigating potential breaches;
assert, protect, or defend our legal rights and interests;
identify, prevent, or respond to security threats, fraud, or technical issues; or
safeguard the rights, property, or safety of our company, our users, third parties, or the public, where permitted or required by law.

3.4 Creators & Users

Creator profiles and creator-generated content may be publicly available and visible to other users of the platform, depending on the creator's settings and the nature of the content shared.

Creators may be provided with access to analytical and performance information relating to their content, such as aggregated sales figures, usage statistics, or engagement metrics. This information is presented in aggregated or de-identified form only and does not include personal data that would allow creators to identify or contact individual users.

4. How We Store and Protect Your Information

4.1 Storage of Personal Information

4.1.1 Data Location and Cross-Border Transfers

Personal information collected in connection with the Platform may be hosted and processed on secure servers located in multiple jurisdictions, including London (United Kingdom), Singapore, and New York (United States). These locations are used to support the technical infrastructure, reliability, and global availability of the Platform. By using our services and subject to applicable laws and regulations, you acknowledge and agree that your personal information may be transmitted to and stored on these servers.

Where personal information is transferred outside the European Economic Area (EEA), including to Singapore or the United States, Nerqis ensures that appropriate safeguards are implemented in accordance with the General Data Protection Regulation (GDPR). These safeguards may include the use of Standard Contractual Clauses approved by the European Commission, participation in recognized international data transfer frameworks where applicable, and the implementation of appropriate technical and organizational security measures designed to ensure that personal data receives a level of protection essentially equivalent to that provided within the EEA.

Personal data may be processed by carefully selected hosting providers, cloud infrastructure services, and technical service providers operating in the above jurisdictions solely for the purpose of operating, maintaining, and securing the Platform.

Such data processing may be carried out by cloud hosting providers, infrastructure service providers, or technical service providers acting on our behalf and subject to contractual data protection obligations.

The United Kingdom currently benefits from an adequacy decision adopted by the European Commission under Article 45 of the GDPR, which recognizes that the UK provides an adequate level of data protection for personal data transferred from the European Economic Area.

Video content available through the Platform is hosted and distributed via Bunny.net, a third-party content delivery infrastructure provider. Bunny.net manages the storage, encoding, and delivery of video files required for streaming services. Nerqis does not store or maintain video files on its own servers

You may request additional information about the safeguards applied to international data transfers by contacting us using the contact details provided in this Privacy Policy.

4.1.2 Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Once retention periods expire, data is securely deleted or anonymized.

Retention periods may vary depending on factors such as the nature of the information, the purposes for which it is used, and mandatory retention requirements under applicable laws.

Once the applicable retention period expires, we will securely delete or anonymize your personal information unless continued retention is required by law. If you wish to close your account or request that we stop using your personal information to provide services, you may contact us using the details provided in this Privacy Policy.

4.2 Protection of Personal Information

We implement reasonable and appropriate technical and organizational measures designed to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure. Video files are encoded and delivered through secure streaming infrastructure designed to prevent unauthorized downloading or redistribution. These measures are regularly reviewed and updated to enhance the overall security of our systems.

Despite our efforts, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute security of your personal information. You acknowledge and accept these inherent risks when using the platform.

4.2.1 Technical Safeguards

Our technical security measures may include, but are not limited to:

encryption technologies to protect data during transmission;
secure storage practices, including data classification and layered protection;
access controls and multi-factor authentication to restrict unauthorized access;
continuous monitoring, logging, and auditing of data processing activities to detect and prevent misuse, loss, or unauthorized disclosure.
Logging, monitoring, and auditing of data access
Employee training and limited access based on business needs

4.2.2 Organizational and Management Safeguards

We maintain internal policies and procedures designed to protect personal information, including limiting employee access to data based on business necessity. We provide regular training to employees on data protection and information security practices and implement administrative controls such as restricted access to areas where personal information is stored.

4.3 Security Disclaimer

While we take reasonable steps to protect your personal information in accordance with this Privacy Policy and applicable law, the transmission of data over the internet carries inherent risks. Any transmission of information through the platform is at your own risk, and we cannot warrant that your data will be fully protected against all potential security breaches or third-party interference.

We maintain safeguards proportionate to the risks involved and continuously work to strengthen our security practices.

5. What are your rights

5.1. Right to Access

You may have the right to request confirmation of whether we process your personal information and, if so, to request access to the personal information we hold about you, along with information about how it is used.

5.2. Right to Correction

You may request that we correct or update personal information that is inaccurate, incomplete, or outdated.

5.3. Right to Deletion

You may request the deletion of your personal information where permitted by law. Users may request deletion of their account and associated personal data at any time through the account settings within the Platform or by contacting us. This right may be limited where retention is necessary to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.

5.4. Right to Restrict Processing

In certain circumstances, you may request that we limit or restrict the processing of your personal information, for example while we verify the accuracy of the information or assess an objection request.

5.5. Right to Object

You may have the right to object to the processing of your personal information, including processing carried out for direct marketing purposes or based on our legitimate interests, where applicable.

5.6. Right to Data Portability

Where required by law, you may request to receive certain personal information you have provided to us in a structured, commonly used, and machine-readable format, or to have it transmitted to another service provider, where technically feasible.

5.7. Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

5.8. Right to Manage Communications and Preferences

You may opt out of receiving non-essential communications, such as marketing messages, at any time by using the unsubscribe options provided or by adjusting your account settings, where available.

5.9. Rights Related to Automated Processing

Where applicable, you may have the right to request information about, or object to, certain automated decision-making processes that produce legal or similarly significant effects.

5.10. Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. However, certain features or services may be unavailable if the requested action limits our ability to provide them.

5.11. Right to Lodge a Complaint

If you believe that your personal information has been processed in violation of applicable data protection laws, you may have the right to lodge a complaint with a relevant data protection authority or regulatory body.

5.12. Exercising Your Rights

To exercise your privacy rights, please contact us using the contact details provided in this Privacy Policy. We may take reasonable steps to verify your identity before responding to a request. Requests will be handled in accordance with applicable laws and within required timeframes.

To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us to:

Nerqis Ltd
Magdanis Street 7,
Flat/Office 101,
4152 Kato Polemidia,
Limassol, Cyprus.
Email: [email protected]

6. Children & Age Restrictions

The Platform is intended only for individuals aged 18 or over. We do not knowingly collect or process personal information from anyone under the age of 18. If we become aware that personal information relating to a person under 18 has been provided to us, we will take steps to delete such information and deactivate any associated account, unless retention is required by law. If you believe that a person under 18 has provided personal information to us, please contact us at [email protected]

Upon becoming aware of such data, we will promptly delete it and deactivate any associated accounts.

7. International Data Transfers/ Data transferred to a country outside the European Union

GDPR and the applicable local legislation as amended from time to time prohibits the transfer of personal information outside the European Economic Area ("EEA") unless specific requirements are met for the protection of that personal information. Data will only be transferred to countries outside the EU or the EEA (i) if it is required by law; or (ii) where appropriate safeguards are implemented, including Standard Contractual Clauses or adequacy decisions or (ii) if you have granted us your consent and/or instructed us to do so.

Please note that if service providers in a third country are used, all reasonable and practicable measures will be taken to ensure that they will comply with the data protection level in Europe in accordance with the GDPR.

Any transfers to parties located outside the European Union will be in line with the legal and regulatory provisions of the GDPR and applicable local legislation as amended from time to time.

To operate and provide our services, we process personal information in compliance with applicable data protection laws in your jurisdiction. As described in this Privacy Policy, your personal information may be transferred to, stored in, or processed by our affiliated companies or third-party service providers located outside your country or region.

These locations may have data protection laws that differ from those in your place of residence. Where such transfers occur, we implement appropriate safeguards and measures to ensure your personal information remains protected in accordance with this Privacy Policy and applicable legal requirements.

Our technical infrastructure may involve secure data hosting or processing in the United Kingdom, Singapore, and the United States.

8. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business practices. When updates are made, we will publish the revised version and update the "Last Updated" date at the top of the policy.

If changes materially affect your privacy rights, we will take reasonable steps to notify you in advance, which may include in-app notices, pop-up messages, push notifications, or email communications. Where required by applicable law, we will obtain your consent before the updated Privacy Policy takes effect. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. Lodging a Complaint

We will protect all your rights and provide you with the information and assistance you wish in order to obtain a fair resolution of any complaint or concern about privacy. However, if you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of Cyprus at [email protected]

10. Contact Us

If you have any questions, concerns, complaints, requests, or feedback regarding this Privacy Policy or our data protection practices, you may contact us using the contact information provided below:

Nerqis Ltd
Magdanis Street 7
Flat/Office 101
4152 Kato Polemidia
Limassol
Cyprus
Email: [email protected]

Questions or Concerns?

If you have questions or comments about this policy, please contact us at[email protected]