CONSUMER-SPECIFIC MANDATORY NOTICES

Last Updated: 23rd of March 2026

1. Identity of the Contracting Party

The Platform is operated by Nerqis Ltd ("Nerqis" or the "Company"), which makes the Platform available to Users and provides access to Digital Content and related digital services through it.

Where purchases are made through the mobile application, including purchases of Coins or access to Digital Content, the relevant application marketplace operator, including the Apple App Store or Google Play, processes such transactions in accordance with its own applicable terms and conditions and may act as merchant, reseller or payment intermediary for the purposes of the relevant transaction.

Accordingly, purchases made through the mobile application may also be subject to the applicable terms, conditions, billing procedures and refund mechanisms of the relevant application marketplace operator.

For the avoidance of doubt, Creators are not sellers to Users and do not enter into direct sales transactions or direct contractual arrangements with Users in respect of purchases made through the Platform.

2. Main Characteristics of the Service

The Platform provides access to digital audiovisual content uploaded by independent Creators. Users may purchase in-app Coins which may be redeemed to access specific Digital Content available within the Platform.

Access to Digital Content is granted under a limited, non-transferable, non-exclusive licence for personal and non-commercial use, subject to the Platform's Terms and Conditions.

No ownership rights in the Digital Content are transferred to Users. Intellectual property rights remain vested in the respective rights holders.

Access to Digital Content may be subject to availability, licensing restrictions, technical compatibility requirements, geographic limitations, and compliance with Platform rules.

The Company reserves the right to update, modify, remove, or restrict access to content in accordance with its contractual and legal obligations.

3. Pricing, Taxes and Payment

Prices for Coins, Digital Content and any paid features of the Platform shall be displayed to Users through the Platform or, where applicable, through the relevant application marketplace interface. Where purchases are made through the mobile application, including purchases of Coins or access to Digital Content, the relevant transaction shall be processed by the applicable app marketplace operator, including the Apple App Store or Google Play, in accordance with its own terms and conditions. Accordingly, billing, payment processing, applicable taxes, cancellations and refunds in respect of such purchases may be subject to the terms, policies and procedures of the relevant app marketplace operator. For the avoidance of doubt, Creators are not sellers to Users and do not enter into direct sales transactions with Users through the Platform.

4. Right of Withdrawal and Waiver for Digital Content

Where Coins or access to Digital Content are obtained through the mobile application, the relevant purchase transaction is processed by the applicable app marketplace operator, including the Apple App Store or Google Play, in accordance with its own terms and conditions. Accordingly, any request for cancellation, withdrawal, refund or repayment relating to such purchase shall be made in accordance with the applicable terms, policies and procedures of the relevant app marketplace operator, subject always to any mandatory rights available to Users under applicable law. Nothing in these documents shall exclude or limit any non-waivable consumer rights.

5. Conformity of Digital Content

The Company is the operator of the Platform and the provider of the Digital Content and related digital services made available through it. The Company shall use reasonable skill and care to ensure that such Digital Content and services conform to the description provided and comply with applicable law. Users may have mandatory statutory rights and remedies in the event of any lack of conformity, defect, failure to supply or other non-compliance affecting the Digital Content or digital services. In relation to purchases made through the mobile application, certain payment, billing, cancellation and refund matters may additionally be governed by the applicable terms and procedures of the relevant app marketplace operator, including the Apple App Store or Google Play.

6. Technical Requirements and Compatibility

Access to the Platform requires a compatible device, internet connectivity, and a supported operating system or application version.

Users are responsible for ensuring that their device meets the minimum technical requirements disclosed by the Platform.

The Company shall not be liable for service interruptions arising from device incompatibility, third-party service outages, app store disruptions, internet connectivity failures, or other external factors beyond the Company's reasonable control.

7. Updates and Modifications

Where necessary to maintain conformity or security, the Company may provide updates to Digital Content or Platform functionality.

Users may be required to install updates to continue accessing certain features.

Where modifications materially affect access to Digital Content previously purchased, such changes shall be implemented in accordance with applicable law and without prejudice to statutory consumer rights.

8. Duration and Termination

User accounts remain active until terminated by the User or the Company in accordance with the Terms and Conditions.

Access to Digital Content is subject to continued compliance with Platform rules and may be suspended or terminated in cases of breach.

Termination for serious breach may result in suspension of access without refund where permitted by applicable law.

Nothing in the Terms limits statutory rights of consumers.

9. Complaint Handling and Redress

Users may submit complaints to the Company in relation to the operation of the Platform, access to Digital Content, moderation decisions, technical issues, account matters, or the conformity of the digital services provided through the Platform, using the contact details set out in these documents. Where a complaint relates specifically to billing, payment collection, cancellation, refund processing or other transaction-handling matters concerning a purchase made through the mobile application, such complaint may also be subject to the applicable procedures of the relevant app marketplace operator, including the Apple App Store or Google Play.

10. Advertising Transparency

Where advertising or sponsored content is displayed on the Platform, Users shall be clearly informed of the commercial nature of such communications in accordance with applicable law.

Where targeted advertising is used, Users shall be provided with meaningful information regarding the main parameters used to determine advertisement display.

Advertising practices are governed by the Platform's Advertising & Sponsored Content Policy.

11. Data Protection

Personal data is processed in accordance with the Privacy Policy and applicable data protection legislation.

Where advertising or profiling involves processing of personal data, such processing shall be based on a lawful basis under the General Data Protection Regulation.

Users retain their rights under GDPR, including the right to access, rectify, erase, restrict processing, object, and lodge a complaint with a supervisory authority.

12. Mandatory Consumer Rights

Nothing in the Platform's Terms, policies, or agreements shall exclude, limit, or waive any mandatory rights granted to consumers under European Union or Cyprus law.

In the event of any inconsistency between contractual provisions and mandatory consumer protection legislation, the latter shall prevail.